The questions sellers actually ask us. Still stuck? The AI assistant at the bottom-right of this page answers from these pages — and a human is at support@orderball.com.
62+ across the Docklify platform: stores (Shopify, WooCommerce, BigCommerce), marketplaces (Amazon, Walmart, eBay, Etsy, Target+ and more), social commerce (TikTok Shop, Temu, Shein), carriers and label services, EDI, ERPs and sourcing. Your first connections in Orderball are Shopify and Amazon; the rest open up with your plan — and the big B2B systems join when you upgrade to Docklify. The full list lives on the Platforms page.
One connected store account: one Shopify store is one, one Amazon marketplace is one. Connect the same store twice and it still counts once.
On Pro, nothing stops: overage is billed at $5 per 500 orders, automatically. On Free, we pause pulling new orders — orders already in keep shipping — and nudge you to upgrade.
Yes — one product lives in one spot, pick lists print on paper (one per order, or merged), and a full stock count locks inventory while you count. Lots and serial numbers are there when a product needs them. On your phone you can scan to check stock, receive quickly, ship by hand and adjust.
Real work at every step: it walks you through connecting a platform and reads connection errors for you; pre-checks imports before data lands; watches for low stock, odd orders and due dates; and answers questions in plain words. It's in both plans, Free included. The AI page gives the full tour.
No silent changes. Imports land only after the AI shows you its problem list and you confirm. When a connection breaks and the fault is on our side, the fix ships as a normal product update — then the AI re-tests your connection and tells you the result. Suggestions are suggestions; your data moves when you say so.
Nothing painful. Orderball runs on the Docklify platform, so the same account simply unlocks the full Docklify suite — your data, products and history come along with zero migration. Start little, grow into the big system when you're ready.
Most sellers ship their first order within about 15 minutes of signing up: connect a store with the AI guide, let it check your products, print a pick list, print a label. The guided setup can be skipped or paused anytime — it never blocks you.
Anytime, in two clicks, and your data stays exportable. Downgrading to Free is always an option too.
No. The Free plan needs no card and stays free. You only add payment details if you choose Pro.